Delete Your Account

Last updated: August 31, 2026

You can permanently delete your HydroComplete Pro account and the data stored with it, either from this page or from inside the app. Deletion is immediate and cannot be undone — we cannot restore an account or its projects afterwards.

What gets deleted

Your login — email address and password credentials. You will not be able to sign in again.
Your saved projects — every stormwater model, watershed, BMP, and stored analysis result synced to the cloud under your account.
Your subscription record — tier, trial dates, and billing status held on our side.

Any active subscription is cancelled first, so no further charges are made. If the cancellation cannot be completed, nothing is deleted and your account is left untouched.

What is kept, and why

Payment records at Stripe — invoices and receipts for payments you have already made. Tax and accounting law requires these be retained, and they cannot be removed on request. They contain your billing details, not your project data.
Anonymous usage counts — pageview totals that were never linked to your account or identity in the first place, so there is nothing in them to delete.

Deleting from inside the app

Open Account, scroll to Delete account, and confirm with your password. This is the same operation as the form below.

Delete from here

Enter the email and password for the account you want to remove. Work on a copy of anything you still need first — export your projects before you continue.

Email Password

I understand this permanently deletes my account and all saved projects, and that it cannot be undone.

Prefer to email us?

Send a deletion request from the address on the account to support@hydrocomplete.com and we will process it within 30 days. We will reply to confirm once it is done.

Questions

See the Privacy Policy for how your data is handled generally, or email support@hydrocomplete.com.